This position is not available at this time.
Front of the House Manager / takes direction from Server 1 and Manager on Duty
Summary of Position:
This position is part of the FOH team and pays $2.13 per hour plus guest tips. Servers are required to pay 1% of net sales for their shift to “tip share” and 5% of their total sales from beer, wine and liquor to the bartenders at the end of each shift. As long as there is at least one Server Assistant on duty (high volume shifts will have multiple) during the shift, the 1% tip share will be required. If there is not a Server Assistant scheduled then the tip out will be 0% and the Server will be required to buss their own tables and clean appropriately. Tip share will be collected by the manager on a per shift basis and distributed pro rata to the Server Assistants on a weekly basis. Tip share is mandatory, and a condition of one’s job description. All wait staff must sign and document individual net sales total, cash tips, and credit card tips per shift. All FOH employees are required to declare 100% of tips received per shift. Each Server’s primary objective is providing our guests with such a marvelous time, they will continue to return again and again. Beginning with appearance, employees are required to wear a Mellow Mushroom shirt. Jeans, shorts, and skirts are allowed as long as they are of appropriate length and appearance (i.e. too short, or excessive, inappropriate holes). A clean appearance is mandatory, with long hair pulled back, or underneath a hat. A hat of an employee’s choice may be worn as long as it is guest appropriate.Good personal hygiene is a must, no strong perfumes i.e. applying to much of a scent, patchouli oil etc. Servers must demonstrate knowledge of menu items including what is available from the bar (beers, liquor, wine, and specialty drinks). Mellow Mushroom applies for a federal permitted tip credit of $5.12 per hour against current minimum wage in the event your average hourly tip income meets or exceeds the permitted tip credit. All checkouts are to be done to Mellow Mushroom standards and procedures, credit cards must be entered correctly and given to Manager on Duty in order of sequence on check out.
Duties & Responsibilities:
All guests should be greeted in a timely manner to ensure they feel personally taken care of and welcomed to the restaurant. Guests should be informed of all specials and menu changes before looking over the menu. Recommendations and up selling should be used in a genuine approach that caters to what the guest may enjoy. Questions should be answered with accuracy regarding food, beverages and other restaurant functions and services. Servers are responsible for receiving food and beverage orders from guests, then entering requested items in the point-of-sale- system which relays orders to the kitchen and bar. Deliver food and beverages from the kitchen and bar to guests in a timely fashion. It is the responsibility of the server to monitor guests dining experience, adapting courteously to requests as needed. Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable). Always thank guests and invite them to return. Team work is paramount; therefore Servers are required to be ready and willing to assist fellow staff members in any variety of situations that may arise. Examples include running food and beverages for another server, removing empty plates, refilling drinks, wiping and resetting tables, etc. Side-work is to be performed before, during and at the end of each shift according to service station assignment. All Servers are responsible for the cleanliness of the beverage station, and keeping it stocked throughout the shift. Each staff member should be flexible to fill in is as needed to ensure smooth and efficient operation of the restaurant as directed by the Manager on Duty. Servers are the majority of staff seen by guests throughout the restaurant, professionalism, attitude and team work is noticed and perceived by our customers and directly affects a person’s experience. Servers are required to attend all employee meetings.
Be able to communicate and understand the predominant language(s) of our guests (written and verbal). Servers must have strong knowledge of dining room and service procedures and functions. Possess basic math skills and have the ability to handle money and operate a point-of-sale system, and cash drawer if required. Be able to work in a standing position for long periods of time (up to 8 hours) and be able to go 8 hours without a cigarette. Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds. Current TABC and Health card required. I understand this job description and have read and understand the FOH training manual.